Support
Frequently Asked Questions
Aron is for people of any age who can't speak, or find speaking very hard. For example, children with autism, cerebral palsy or Down syndrome, and adults with aphasia after a stroke. Aron does not treat or diagnose anything. It gives the person a voice, so they can communicate with the people around them.
No. Research shows that augmentative and alternative communication (AAC) does not hold back speech development, and it may even help. Every tap lets the child hear the word. Using the app together with a speech therapist is a good idea.
Yes. Aron was made by the company Elix, together with the clinics Helios and Phoenix. Clinics, schools and kindergartens can get group licences and activation codes at aron.ge/enterprise.
On Android, just download Aron, sign in, and your 7-day free trial starts automatically - no code needed. After the trial, subscribe to keep access (the app shows you how, and payment is on aron.ge). On iPhone, the free trial and subscription are handled in the app through Apple. If you already subscribed on aron.ge, sign in with the same email to link it.
One subscription works on 2 devices: one phone and one tablet.
Go to aron.ge/account/devices and unlink the old device - you can add a new one 24 hours later. Each subscription supports a maximum of 2 distinct devices total.
During the free trial there's nothing to cancel - no card is taken, and the app simply locks when the 7 days end. For a paid subscription, cancel at aron.ge/account (sign in with your email and activation code), or on iPhone from your Apple account. After cancelling, access continues until the end of the period you've already paid for.
If a renewal charge fails, the app is locked temporarily, but your subscription is not lost. We retry your card automatically: about 2 days after the failed charge, and once more 3 days after that. You don't need to do anything on the website. Just make sure the card has sufficient funds, and access is restored on its own as soon as a retry succeeds. If all retries fail, the subscription expires and you can subscribe again at aron.ge.
Contact Us
Or email us directly: contact@elix.digital